The following are the Terms & Condition for Hiring Vehicles with Mr Benz.

Bookings and Confirmation
All bookings must be confirmed with a deposit of 25% of the total, before it is accepted as a positive booking. The balance owing is required 14 days prior to the event.

Cancellation Policy
The 25% deposit is non refundable. The full amount is charged if the cancellation is within 14 days of event.

No-Show Policy
Full amount shall be charged if customer doesn’t show up at the agreed place on agreed time.

Extended Use
As far as possible, customer should try to maintain the time frame for which the vehicles are reserved. Though we shall try to accommodate the request for extension of time, an extra cost will be charged in increments of 1/4 hour as per our standard charges.

Inclement Weather & Traffic Jams
Every effort shall be made to dispatch the Vehicles sufficiently in advance & to get you to your destination on time but we cannot be held responsible for traffic jams, road works or bad weather conditions.

Breakdown
In the event of a breakdown or accident to the vehicle prior to the date of the journey, every effort shall be made to supply a similar or alternative vehicle/s at the Company's discretion. If this is not acceptable to the Hirer a refund will be made of monies paid. If the vehicle breaks down during the journey or en-route to customer, the chauffeur will try to make alternative arrangements. Refund may be made for the uncompleted portion of the trip only.

Alternative Vehicle Policy
All efforts shall be made by the company to provide the vehicles reserved by the hirer. If not possible, the company shall try to make alternative arrangements or refund the money at their discretion.

Limits of Liabilities
In all cases, the company’s maximum liability shall be limited to the refund of fare paid by the hirer. No claims for Liquidated Damages, Consequential Losses or for any other nature shall be admissible.

Insurance
In case of any accidents, our liabilities are limited to, what is stated in the vehicle insurance policy. Our insurance policies are available for viewing upon request.

Damage to the Vehicle
Any breakage or damage to the vehicle made by the passengers will be charged to the person who made the booking. If an individual is physically sick in the vehicle, the charge will be the actual cost for valet-service which may also include detailing. A minimum charge of $200 applies. We recommend having fun with decency.

Misbehavior
The chauffeur has the right to stop the car and ask any persons to leave if they mistreat the vehicle in any way. No one is allowed to hang or shout abuse out of the vehicle or windows.

Smoking
Smoking is not permitted in our vehicles.

Fast Food Items
Fast food meals may not be eaten in the vehicle.

Price Adjustment Policy
Once a booking is made and confirmed with a deposit paid, the price quoted to the hirer will not be subject to alteration unless there is any deviation from details of the booking or any unforeseen circumstances which warrants price revision. However, the hirer has the right to cancel the reservation & shall be entitled to full refund, if there is a variation from the previously agreed price.

Subcontractor Use Policy
To provide the best Limousine Services to our customers, we also use the services of other reliable Limousine Companies under our quality control & supervision.

Lost & Found
We shall try to deliver any items left in the vehicle back to the hirer at their expense or they may be collected from our office. We cannot be held responsible for any personal items left in the vehicles during or after hire.

Terms and Condition Changes
The company reserve the right to change these conditions without notice.